Terms of Service of Elayaa.com™

Last updated: January 20, 2025

Elayaa.com pays close attention to the quality of the online language courses and lessons offered to its visitors and users and is committed to continually improving the learning experience of its users.

We encourage you to read these Terms of Service and make sure that you fully understand and accept them before accessing or using any of our online language courses and any type of online language lessons we offer.

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The law and our own desire to be clear, lead us to explain the workings of our services, products, and business before you purchase an online language course at Elayaa.com

Elayaa.com DOES NOT HOLD ITSELF OUT AS A POST SECONDARY SCHOOL AND PROVIDES NO EDUCATIONAL STATE CREDITS NOR ANY STATE AUTHORIZED DEGREES OR CERTIFICATES THAT COULD BE USED FOR POST SECONDARY SCHOOL BENEFITS OR ALTERNATIVES OF ANY KIND.

Instead, our online language courses and lessons focus on the completeness of the content, the clarity of their teaching, and how the content is explained, to ensure the best learning experience for every student, according to our point of view and teaching style. OUR MAIN GOAL IS TO BRING EVERY ONE OF OUR ONLINE LANGUAGE STUDENTS FROM "ZERO" TO AN ADVANCED LEVEL, IN THE MOST COMPLETE, CLEAR AND FUNCTIONAL WAY POSSIBLE, at a cost that we consider affordable and at the same time respectful of both the students themselves and the quality of our services.

In any case, as with any course of study, the results obtained from participating in our online language courses depend entirely on YOUR COMMITMENT, perseverance, and hard work. Our commitment is to provide you with the best possible teaching and resources according to our criteria to help you achieve the best results. At the same time, by purchasing or accessing any of our services, you agree that you are completely responsible for the results obtained and you release Elayaa.com from any liability related to the language courses, products, and services we offer.

Questions about Elayaa.com's online language program? Contact us HERE >

1. Terms and Conditions

By accessing the Elayaa.com websites and any of the services offered by Elayaa.com, you accept all of the Terms and Conditions contained herein, as well as the content of the FAQ sections - to be considered an integral and fundamental part of these Terms and Conditions - of each service offered on our websites (www.elayaa.com, and any other domains or sub-domains relevant to the service you wish to use).

IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN AND IN THE FAQ SECTIONS OF EACH SERVICE OFFERED, YOU ARE PROHIBITED FROM AND YOU ARE INFORMED NOT TO USE OR ACCESS THE ELAYAA.COM WEBSITES NOR TO PURCHASE ANY OF THE PRODUCTS, SERVICES, AND COURSES MADE AVAILABLE TO THE PUBLIC BY ELAYAA.COM AND ITS RELATED ENTITIES.

The following terms apply to your use of the Courses, Products, and Services offered by Elayaa.com and any Elayaa.com account that you may open or attempt to open:

You must have reached the age of consent for online services in your country to access the services offered by Elayaa.com (if you are under the age of 18, please refer to point 7 of these Terms of Service).
You must be a human to open an account. Accounts registered by “bots” or other automated methods are not permitted and will be deleted as quickly as possible.
You are responsible for maintaining the security of your account and password. We view any actions taken by your account as taken by you. Elayaa.com will not be liable for any loss or damage from your failure to comply with this security obligation.
You must provide accurate information during registration.
You are responsible for safeguarding your account credentials. Elayaa.com is not liable for any unauthorized account access resulting from your negligence.
Only one account is permitted per user unless explicitly authorized by Elayaa.com.

You can access all FAQ Sections of this website directly from here:

www.elayaa.com/learn-spanish-online

2. License of Use

Permission is granted to temporarily download one copy of any downloadable content from Elayaa.com's websites for personal, non-commercial use, and private viewing only. This permission does not convey any right to such downloadable materials, which remain the property of Elayaa.com, and under this permission, you may NOT:
- modify or copy the materials;
- commercially use or sell the materials, or make them available to the public (for commercial or non-commercial purposes);
- remove any copyright, trademark, or any other intellectual property sign;
- transfer the materials to any person or entity other than you;

3. Termination of Use

Elayaa.com reserves the right to terminate your account or restrict access if these terms are violated. No refund to the user(s) apply to this specific case.

4. Limitations

In no event shall Elayaa.com be liable for any damages whatsoever (including, without limitation, damages for loss of data or due to interruption or cancellation of services offered) related to the use or inability to use the services and materials offered by Elayaa.com.

5. Revisions and Errors

The materials and content offered by Elayaa.com may include technical, typographical, or graphical errors. Elayaa.com does not warrant that the content and materials offered on its websites are complete, error-free, or accurate. Elayaa.com may make changes and updates to the materials and content offered through its websites, as well as to this Terms and Conditions statement without any notice to its users or visitors of Elayaa.com's websites.

It is the responsibility of users to check this section periodically to be up-to-date and able to comply with the terms and conditions listed herein.

6. Links

Elayaa.com does not control all of the websites that have links to Elayaa.com's websites and is not responsible for the content on those websites. The presence of external links to the websites of Elayaa.com does not imply sponsorship, partnership, or collaboration of any kind between Elayaa.com and said websites. Access to Elayaa.com through links on websites other than Elayaa.com's websites is the sole responsibility of each user.

7. Users under the age of 18 and School-based users

If you are a high school student and are accessing the Elayaa.com websites and any of the services offered by Elayaa.com through an account provided by your school, you may only access the Elayaa.com websites and any of the services offered by Elayaa.com if you are at least 13 years old, and ONLY through the account provided to you by your school.
You must be at least 18 years of age to create an account on Elayaa.com and access any of the services offered by Elayaa.com. If you are under the age of 18 but above the required age for consent to use online services where you live (for example, 13 in the US or 16 in Ireland), you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you access the services offered by Elayaa.com that your parent or guardian retain appropriate for you.
If you are below the age of consent to use online services in the country where you live, you may not create an Elayaa.com account. If we learn that you have created an account that violates these rules, we will terminate your account, unless you are a School-based User with an account provided to you by your school.
In case of purchases related to an account created by a person under the age of 18, under any circumstances, no refunds can be made. So, if you are under the age of 18 and you've created an account and you've made purchases from that account, you cannot request any kind of refund when your account will be terminated.

8. Aya – Your AI Language Tutor

Aya is Elayaa’s AI-powered language tutor, designed to enhance your learning experience with personalized support and guidance. To ensure an optimal experience for all users and to protect Aya’s functionality, the following terms and guidelines apply:

8.1 Access and Usage

Lifetime Access Accounts:

Users enrolled in lifetime access courses will have complimentary access to Aya’s support for a maximum period of two years from the date of enrollment. After this two-year period, continued access to Aya will be available through a pay-per-use model.

Subscription-Based Accounts:

Users with active monthly or annual subscriptions will retain access to Aya as long as their subscription remains active.

8.2 Prohibited Use and Abuse

To maintain a respectful and effective learning environment, the following actions are strictly prohibited:

Abuse or Harassment:

Users must engage with Aya respectfully. Harassing, offensive, or inappropriate language or behavior towards Aya will result in warnings and potential suspension of access to Aya’s services.

Unethical Use:

Aya is designed for educational purposes. Attempts to misuse Aya for purposes outside of language learning (e.g., spamming, fraudulent use) are not permitted.

Overloading System Resources:

Excessive use of Aya beyond reasonable educational needs may result in usage limitations to ensure fair access for all users.

8.3 Data Privacy and Limitations

Accuracy of Responses:

While Aya is designed to provide accurate and insightful guidance, as an AI system, occasional errors may occur. Users are encouraged to verify critical information during live ElayaaHUB sessions or with Elayaa’s human, professional teachers.

Elayaa.com is not liable for decisions made based on Aya’s guidance.
Data Usage:

Aya collects and processes user data solely to improve the learning experience. Refer to Elayaa.com’s Privacy and Cookies Policy for more details on how your data is handled.

8.4 Support and Development

Ongoing Improvements:

Aya’s capabilities are continually enhanced to better serve users. Future updates and features (e.g., voice-call and video-call support) will be available through the pay-per-use model.

Reporting Issues:

Users encountering errors, inappropriate responses, or technical issues with Aya are encouraged to report them to support@elayaa.com for resolution.

8.5 Termination of Access

Breach of Terms:

Violations of the above guidelines or any misuse of Aya’s services may result in the termination or suspension of access without refund.

Service Discontinuation:

Elayaa.com reserves the right to modify, limit, or discontinue Aya’s services at its own discretion.

By using Aya, you agree to these terms and commit to engaging with the platform respectfully and responsibly. Aya is here to empower your language learning journey, and we’re excited to support you every step of the way.

9. Pricing and Payments

9.1 Fees

All fees are displayed on the Elayaa.com website and are subject to change over time.

9.2 Subscription-based Access

Subscription-based services require timely payments to maintain access.

9.3 Lifetime Access

Lifetime access guarantees access to purchased course content for at least two years from the enrollment date. After this period, Elayaa.com reserves the right to introduce fees for continued access to certain features or support (e.g., AI support, professional human teacher support, or live classes and sessions may transition to a pay-per-use model).

10. Duration of Service

10.1 ElayaaFREE and ElayaaPREMIUM

Once enrolled in ElayaaFREE, you will be able to access all content included in the free version of Elayaa's learning platform, for the language(s) you have chosen to enroll in, as a Free Preview for an infinite period of time, with a guaranteed access of at least 30 days from the day you enroll.
Once you have subscribed to ElayaaPREMIUM (Monthly or Yearly Paid Subscription), you will be able to access all content included in the paid version of Elayaa's learning platform, for the language(s) you have chosen to enroll in, as your subscription to the service is still active.
Once you have subscribed to ElayaaPREMIUM (Monthly or Yearly Paid Subscription), you can cancel your subscription anytime, with one click from your account. You’ll still have access until the end of your billing period (30 days for Monthly, 365 days for Yearly).
Once you are enrolled in ElayaaPREMIUM with Lifetime Access, you will be able to access all content included in the paid version of Elayaa's learning platform, for the main language you have chosen to enroll in, plus all other languages in the Elayaa's learning platform as they become available, for un unlimited period of time, guaranteed for at least 2 years from the day of your enrollment through the Lifetime Access plan. After this period, Elayaa.com reserves the right to introduce fees for continued access to certain features or support (e.g., AI support, professional human teacher support, or live classes and sessions may transition to a pay-per-use model).
Once you have enrolled to ElayaaPREMIUM (Lifetime Access), you can cancel your access anytime, by sending us an email to support@elayaa.com, where you explicitly ask us to cancel your access to ElayaaPREMIUM. Your access will be cancelled within the next 24 hours of receiving your email.

10.2 Legacy courses currently NOT offered for enrollment, subscription, nor renewal (Express, Premium, Premium +Plus, BlaBlaCLUB, Human 1:1 Lessons)

Once you have subscribed to EXPRESS Total, PREMIUM, or PREMIUM +Plus with a subscription (1-month, 3-month, 6-month, or 12-month subscription), you can access all content and activities included in the version of the learning platform of the course you are subscribed to as long as your subscription to that course is still active. You can cancel your subscription at any time, with one click from your account or by sending us an email to support@elayaa.com.
Individual lessons included with each PREMIUM +Plus subscription (1-month, 3-month, 6-month, or 12-month subscription), are NOT - under any circumstances and for any reason - cumulative from one payment cycle to the next, regardless of whether they have actually been used or not.
Live classes and lessons included with each PREMIUM (BlaBlaCLUB) and PREMIUM +Plus (BlaBlaCLUB + Individual Lessons) subscription (1-month, 3-month, 6-month, or 12-month subscription), are available for you to book and participate in whenever you want, as long as your subscription is active, and within the teacher's availability, regularly updated on the Elayaa.com website and/or learning platform.
Once you are enrolled in EXPRESS Total, PREMIUM, PREMIUM +Plus with Lifetime Access, you can access all content and activities included in the course you are enrolled in for un unlimited period of time, guaranteed for at least 2 years from the day of your enrollment.
Once you are enrolled in PREMIUM with Lifetime Access, you can book and participate in the BlaBlaCLUB Classes included in your course whenever you want, for a maximum period of 24 months after enrollment (12 months for enrollments prior to January 1, 2023), within the teacher's availability, regularly updated on the Elayaa.com website and/or learning platform.
Once you are enrolled in PREMIUM +Plus with Lifetime Access, you can book and participate in the BlaBlaCLUB Classes and Individual Lessons included in your course whenever you want, for a maximum period of 24 months after enrollment (12 months for enrollments prior to September 1, 2022), within the teacher's availability, regularly updated on the Elayaa.com website and/or learning platform.
Once you are enrolled in PREMIUM or PREMIUM +Plus with a 12-Month or 24-Month Limited Time Access (not a subscription), you can book and participate in the BlaBlaCLUB Classes and Individual Lessons respectively included in your course whenever you want, for a maximum period of 12 or 24 months from the day of your enrollment, within the teacher's availability, regularly updated on the Elayaa.com website and/or learning platform. All live classes and lessons included in your course and eventually not booked - as per your specific case - within 12 or 24 months after enrollment, will be considered lost. In case of renewal, all live classes and lessons already lost, are NOT - under any circumstances and for any reason - cumulative from one 12 or 24-Month Access cycle to the next, regardless of whether they have actually been used or not.
Individual Lessons and BlaBlaCLUB Classes purchased separately, outside of what is already included in PREMIUM, and/or PREMIUM +Plus, can be used within a maximum period of 12 months from the time of purchase, and in any case within the duration of the purchased subscriptions (BlaBlaCLUB).
Elayaa.com reserves the right to modify, postpone, anticipate or cancel all or part of the services offered, providing a refund to users as per item 11 below.

11. Right of Refund

The right to a refund is possible only if requested by e-mail at support@elayaa.com within 7 DAYS from the date of your FIRST subscription or enrollment to a paid course, even in the event that you have not taken nor used the course in question at all. Refunds on renewals are NOT possible in any case and for no reason whatsoever.
In order to be eligible for a refund, a user who is enrolled/subscribed or has been enrolled in or subscribed to a paid course must NOT have completed more than 20% of any of the content individually offered and/or made available to the users within the course (Video Lessons, Audio Version, Interactive Exercises, Readings, Live Classes and Lessons, etc.) and, at the same time, must NOT have downloaded ANY content - whether normally downloadable or not - from Elayaa.com.
Refunds on 1-on-1 lessons and sessions, whether used or not, are NOT possible in any case and for no reason whatsoever.
In case a teacher/tutor does not show up at a live class or lesson/session, please email us at support@elayaa.com with your complete name, and the day and time of the missed event. In the case of an absent teacher, you will receive a new access code so you can rebook your 1-on-1 lesson/session or group class, free of charge. At this time, this is the only kind of refund we can offer in the event of this specific situation.
If - for any reason - you are not present at a previously booked 1-on-1 lesson/session or group class, it will be considered LOST (the teacher/tutor will wait for you online for a maximum time of 10 minutes). Similarly, if - for any reason - you are late to a 1-on-1 lesson/session or group class, the minutes elapsed between the scheduled start time and the time you arrive are considered LOST.
You may cancel or reschedule one or more 1-on-1 lessons - without losing them - within a maximum period of 24 hours before the lesson itself. Any request to cancel and/or reschedule a 1-on-1 lesson less than 24 hours in advance will result in that lesson being considered LOST.
Individual lessons/sessions and group classes missed by you, in whole or in part, are NOT subject to any type of refund under any circumstances and for any reason. This includes 1-on-1 lessons/sessions and/or group classes or events included within a subscription or limited-time enrollment and - in all cases and for any reason - not used before the expiration of said subscription or limited-time enrollment.
If you are unable to use the paid services of Elayaa.com - for which you are properly enrolled in or subscribed to and have already paid in full - due to Elayaa.com's desire to cancel such service completely, you may request a refund by email to support@elayaa.com. This refund will correspond to the amount you actually paid for access to the service, divided by 24 and multiplied by the number of months of actual inability to use the service (within a maximum period of 24 months from your enrollment or subscription to the paid service you intend to ask for a refund).
Should Elayaa.com change its services to offer others of equal or higher educational quality, no refund will be given.
The granting of any type of refund (other than a refund due to a teacher's absence from a properly booked live session/event, or due to Elayaa.com's desire to cancel the service entirely), will result in the immediate cancellation of your access to the learning platform and all services offered by Elayaa.com.

12. Referral Program

Invite your friends to join Elayaa.com and enjoy exclusive rewards:

For Them: Your friends will receive 10% OFF their new subscription or one-time purchase.
For You: Earn a 10% discount for every successful referral, applicable to your:
- Next renewal (for subscription-based services).
- Next one-time payment (for lifetime access or other one-time purchase services).

Referral Limit:

You can refer up to 10 friends through the Referral Program, earning a discount for each successful referral.

Important Notes:

Elayaa.com reserves the right to modify, limit, or terminate the Referral Program at any time and at its sole discretion.
Abuse, fraudulent activity, or violations of the program's intent will result in forfeiture of referral rewards and may lead to account suspension or termination.

By participating in the Referral Program, you agree to these terms and conditions. For any questions, contact us at support@elayaa.com.

13. Affiliate Program

Each Affiliate (individual or legal entity) is considered as an independent and autonomous business partner, interested in giving visibility to the services offered by Elayaa.com and/or share with others their experience with the services offered by Elayaa.com.
The activity of each Affiliate will always be carried out with its own organization and means, without ties of exclusivity, subordination, para-subordination, stable and continuous collaboration, concession, or agency.
Elayaa.com Affiliates assume no obligation to promote the services offered by Elayaa.com and expressly acknowledge the occasional nature of the Affiliate Program.
Affiliates have no authority to enter into contracts or sales of any kind on behalf of Elayaa.com or to bind Elayaa.com in any other way to any third party.
For each customer who has actually subscribed to one of Elayaa.com's language courses (specifically and limited to ElayaaPREMIUM, excluding any other paid courses and/or services available on Elayaa.com's websites) - and has become aware of them through the customized Link associated with the account of a given Affiliate - and has made a purchase on any of Elayaa.com's websites within 30 days from the first click on the link associated with the account of a given Affiliate, said Affiliate will receive a 20% commission calculated on the amount actually invoiced to the customer (excluding tax).
Said commission will be paid within 30 days from the last day of the month in which each customer has made one or more purchases by learning about the services offered by Elayaa.com through the Link associated with the Account of a particular Affiliate.
Should a customer who has arrived through a link associated with the Account of a particular Affiliate request - for any reason - a refund of the amount actually paid within the time period allowed for refunds by Elayaa.com (see point 11 above), no commission shall be payable, on such amounts, to any Affiliate.
Elayaa.com remains always free to carry out - autonomously and without any kind of constraint - activities of promotion of its services and finding its customers. No commission will be due, on these customers, to any Affiliate.
It is forbidden for all Affiliates to directly use the distinctive signs of Elayaa.com, to include them in their correspondence, in their business cards, and, more generally, in the documentation and material used - online and offline - in the exercise of their business.
Affiliates can request to Elayaa.com - at any time, for any reason, and only via e-mail at: support@elayaa.com - their wish to leave the Affiliate Program. In this case, Elayaa.com will remove said Affiliate from the Affiliate Program within 24 hours of receiving the removal request. All commissions accrued by the Affiliate by the exact time of its removal from the Affiliate Program will be paid to said Affiliate within 30 days from the last day of the month in which commissions were accrued.
Elayaa.com reserves the right to remove any Affiliate - for any reason deemed valid by Elayaa.com, without any notice whatsoever and at any time - from the Affiliate Program. All commissions accrued by the Affiliate by the exact time of its removal from the Affiliate Program will be paid to said Affiliate within 30 days of the last day of the month in which commissions were accrued.
The Affiliate's status as a member of the Elayaa.com Affiliate Program may never be transferred in whole or in part to a third party.
All Affiliates undertake - during and after the period of affiliation with Elayaa.com - to behave in good faith towards Elayaa.com and to refrain from acts and conduct which, directly or indirectly, may prejudice Elayaa.com.
All Affiliates, by accepting these Terms and Conditions, agree to release and hold harmless Elayaa.com and its legal representative from any civil liability, including strict liability, arising from participation in the Affiliate Program.
All referred purchases are attributed to the buyer’s last-clicked affiliate link.
The referral window allows referrals from initial clicks within 30 days.
Affiliates can publish occasional posts about our courses on their Social Networks.
Affiliates can publish articles on their Website/Blog.
Affiliates can publish video reviews on their Website/Blog, Youtube, Facebook, Instagram, etc.
Affiliates can promote our courses at the beginning and/or at the end of their own videos on their Website/Blog, Youtube, Facebook, Instagram, etc.
Affiliates CANNOT run pay ads related to our courses on any platform, neither online nor offline.
We may accept or deny Affiliates applications, based on the affinity or not of the content published on Affiliate's channels (Website, Blog, Social Networks) with our services.

14. Corporate Training

In ALL cases, business accounts are intended solely for individuals who are actual employees of the respective organization, and are in no case transferable outside the organization (e.g. individuals actually not making part of the organization that has activated the business account, friends and relatives of actual or former employees of that organization, etc).
Furthermore, each employee making part of an organization, should have their own personal/non transferable account.
In order to provide each employee with their own personal account/access - as part of a business access group of accounts - we require prior formal approval from the HR authority within the company.
The right of reimbursement for companies accessing Elayaa.com's corporate training services is the same as for Elayaa.com's private customers, as per item 11 above.

15. Reviews and Testimonials

All Elayaa.com students releasing a Review or Testimonial, irrevocably consent to the use, publication, distribution, broadcasting, reproduction, editing, recording, posting, copyrighting, licensing, digitalization, and/or re-release of the Released Review or Testimonial, as defined below, by Elayaa.com for any legal reason or purpose, including but not limited to social media, commercial products, education, course materials, video footage, sales, marketing, or any other medium in any form that has been or will be invented.
All Elayaa.com students releasing a Review or Testimonial agree to not sue Elayaa.com nor its legal representatives, nor bring any action against them regarding the Release Review or Testimonial.
All Elayaa.com students releasing a Review or Testimonial release Elayaa.com and its legal representatives from any and all claims and demands arising out of or in connection with any use of the Released Review or Testimonial, including, without limitation, claims for privacy violations, right of publicity claims, defamation and/or any other intellectual property rights.
All Elayaa.com students releasing a Review or Testimonial claim no ownership of the Released Review or Testimonial and forego any opportunity, whether past or present, to copyright or trademark the Released Testimonial.
All Elayaa.com students releasing a Review or Testimonial give consent to Elayaa.com to the use of the Released Review or Testimonial, while knowing and understanding that the student’s name, comments, picture or video, and other identifying factors may be revealed to the general public.
Elayaa.com - as well as any employees, associates, representatives, or agents - will not make known to any party in any medium the student’s known or previously known location, email, physical address, phone number, or any other contact details.
All Elayaa.com students releasing a Review or Testimonial represent and warrant to Elayaa.com as well as any employees, affiliates, associates, representatives, or agents that they have the power and authority to authorize the Released Review or Testimonial and that the Released Review or Testimonial will not violate the intellectual property rights of any third party.
All Elayaa.com students releasing a Review or Testimonial indemnify and hold Elayaa.com as well as any employees, associates, representatives, or agents harmless from any damage or cost, which may include reasonable attorney’s fees, arising from or in connection with the use of the Released Review or Testimonial.
All Elayaa.com students releasing a Review or Testimonial declares that they are over 18 years of age and have full legal rights and authority to consent to these terms.

16. Content and Intellectual Property

All materials, including course content, videos, and downloadable resources, are the property of Elayaa.com and protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

17. Limitations of Liability

Elayaa.com is not liable for any damages arising from the use or inability to use its services. This includes, but is not limited to, data loss, interruptions, or service unavailability.

18. Privacy

By choosing to access and/or activate any of the services offered for free and/or for a fee by Elayaa.com, and/or by activating our Affiliate Program and then participating in it in any way, or by releasing a Review or Testimonial, you fully accept all of the points written here and also our Privacy and Cookies Policy.

19. Dispute Resolution

In the event of disputes, users agree to resolve issues through binding arbitration in Elayaa’s jurisdiction. Legal proceedings will be governed by the laws of Elayaa’s jurisdiction.

20. Updates to Terms and Conditions

Elayaa.com reserves the right to update these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

21. Contact Information

For questions or concerns regarding these Terms and Conditions, contact us at support@elayaa.com.

22. Language

This Terms of Service may be translated from its original version in English into different languages for convenience only. The User may access and view the other language versions by modifying the language settings of the Elayaa.com website.

These terms and conditions are necessary to provide you with a better service.

Thank you for choosing Elayaa.com as your language learning partner!

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